Customer service 

Multilingual service in the main European languages. with native speakers.

Use Cases

Paneuropean customer service
 

Management of consumer service and after-sales service in 7 European countries for a major manufacturer of brown products. Centralization of country after-sales service. Creation of a knowledge base on several thousand technological products. Improved quality of service and reduced costs by 40%

Crisis management
 

Implementation of a crisis cell for a large pharmaceutical laboratory.

 

Implementation of a technical solution for rerouting the flow.

.20 tele-advisers trained in pharmaco-vivilance.

Patient, doctor, pharmacist call management

Traceability via the customer's SAP.

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Contact:

Philippe LEGAL

philippe.legal@eurointeractive.fr