Multilingual service in the main European languages. with native speakers.
Paneuropean customer service
Management of consumer service and after-sales service in 7 European countries for a major manufacturer of brown products. Centralization of country after-sales service. Creation of a knowledge base on several thousand technological products. Improved quality of service and reduced costs by 40%
Implementation of a crisis cell for a large pharmaceutical laboratory.
Implementation of a technical solution for rerouting the flow.
.20 tele-advisers trained in pharmaco-vivilance.
Patient, doctor, pharmacist call management
Traceability via the customer's SAP.